Last update: September 15, 2024 These General Terms and Conditions of Sale (T&Cs) govern the contractual relationships between RomanceLova and any individual or legal entity wishing to make a purchase on the website [https://romancelova.com]. By confirming an order on our site, you unconditionally accept these T&Cs.

1. Company Information

• Company Name: RomanceLova
• Head Office Address: [Full Address]
• SIRET: [email protected]
• Email: [Contact Email Address]
• Phone: [Phone Number]

2. Products

The products offered on the RomanceLova website are described and presented with the greatest accuracy possible. However, the photographs and texts illustrating the products are not contractual. In the case of an error, we cannot be held responsible.

a) Availability

Product offers are valid as long as they are visible on the website, within the limits of available stock. In the event of unavailability after the order has been confirmed, we will inform you by email and proceed with a refund or offer an alternative product.

3. Prices

The prices listed on the site are in euros, including all taxes (VAT), excluding shipping costs. Shipping costs will be added during order validation, depending on the delivery address and shipping method selected. RomanceLova reserves the right to change its prices at any time, but products will be billed based on the prices in effect at the time the order is confirmed.

4. Order

a) Ordering Process

To place an order, you must:

1. Select the products and add them to your cart.
2. Follow the order process by providing the requested information (contact details, delivery address, etc.).
3. Validate the payment.

Any order placed on the website constitutes acceptance of these T&Cs. A confirmation email will be sent to you after your order has been validated.

b) Order Refusal

RomanceLova reserves the right to refuse any order for legitimate reasons, including in the case of a dispute regarding a previous payment, order anomalies, or suspicion of fraud.

5. Payment

Payment for products is made online through the following payment methods:

• Credit card (Visa, MasterCard, etc.)
• [Other available payment methods on the site, such as PayPal, etc.]

Payment is fully secured through [name of security system used]. If payment is refused, the order will be automatically canceled.

6. Delivery

a) Delivery Methods

Products are delivered to the address provided during the order. We offer the following delivery options:

• [Name of the carrier and delivery options]

b) Delivery Time

Delivery times vary depending on the delivery address and the shipping method chosen. In general, delivery times are between 1 to 4 working days.

c) Delays or Non-Delivery

In case of delay or non-delivery, please contact us at [email address]. We will do our best to resolve the situation as quickly as possible.

7. Right of Withdrawal

In accordance with Article L.221-18 of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without providing any justification. To exercise this right, you must notify us of your decision by email at [email protected]. The product must be returned in its original condition and packaging, at your expense, unless the product is defective or incorrect. In case of withdrawal, we will refund the amounts paid within 14 days following the receipt of the returned product.

8. Warranty and Compliance

All of our products are covered by the legal warranty of conformity and the legal warranty against hidden defects, in accordance with Articles L.217-4 and following of the Consumer Code. In case of non-compliance or defect, we commit to exchanging or refunding the product. Please contact us at [email address] for any claims.

9. Liability

RomanceLova cannot be held liable for any indirect damage resulting from the purchase of products on the site. In the case of proven direct damage, the liability of RomanceLova will be limited to the amount of the order in question.

10. Data Protection

The information collected during the order is necessary for its processing. It is processed in accordance with our Privacy Policy.

11. Applicable Law and Jurisdiction

These T&Cs are governed by French law. In case of dispute, an amicable solution will be sought before any legal action. If no solution is found, the dispute will be submitted to the competent courts of the jurisdiction of RomanceLova’s head office.

12. Amendments to the T&Cs

RomanceLova reserves the right to amend these T&Cs at any time. The applicable T&Cs are those in effect at the time of the order.

13. Contact

For any questions regarding these T&Cs, please contact us at [email protected].